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  • The client must be prepared to be picked-up 45 minutes prior to pick-up time and 15 minutes after the pick-up time (If an ICPTA vehicle arrives during this time frame, it is considered on time.)

  • It is the client's responsibility to be ready and waiting when the ICPTA vehicle arrives.

  • Passengers should wait at a main entrance or curbside if they are capable and if weather permits.

  • ICPTA drivers will only wait a minimum of 3 to 5 minutes for a client to board the bus. If a client does not attempt to board the bus during this allotted time a NO SHOW notice will be issued.

  • Cancellations for transportation services must be received by 12:00 PM the day prior to the trip.